General Questions

Nearly all work types can be managed with Stilt! Stilt was originally built to manage day-to-day requests for scaffolding at large industrial facilities (hence the name “Stilt”) but has expanded over time to manage other industrial work types such as Insulation, Sandblasting, Waterblasting, Painting, HVAC, and more. Certain work types (like Scaffolding, HVAC, Mobile Equipment, etc) require complex workflows that are already built in Stilt, which means Stilt is incredibly flexible for managing multiple crafts and labor types.

A site can be provisioned very quickly with all of the bells and whistles commonly used by most of our large industrial customers. You can edit your own custom fields or have one of our account specialists provision the site for you. Once your site is deployed, you and your employees, contractors, and colleagues can begin using the platform. Most users only need to watch our 10 minute training video to understand the basics and get started.

If you have multiple contractor work groups using the software, contractors will only be able to see work assigned to them unless you’ve authorized them to view other contractor work. Contractors can be restricted to the types of work they can request and the types of work they can be assigned. For example, if you have a multi-craft contractor that handles Scaffolding/Insulation/Blasting/Painting, they can be set up alongside your HVAC contractors, and each contractor employee will only be able to see the work assigned to their company.

Yes. We do offer White-Label services to put your company’s branding and colors on our mobile and web applications. Having your own custom-branded app will set you apart from your competitors and will keep your customers happy.

Yes. The application works in Offline Mode or in areas with spotty network connection. You can even upload photos while offline, and the app will automatically upload them when the device resumes connectivity.

Stilt’s cloud-based servers are all located within the US.

There are various ways to export data. On the web application, you can export data to Excel. You can also run reports on demand or on a schedule. Additionally, if you would like a raw data export, our Customer Support team can assist with that request.

With most apps, you need to “pull to refresh” or tap on a refresh button to get the latest data. With Stilt, data is always synced, immediately. This is important for large sites with a high volume of work requests and constant status changes. You can always be sure that what you are viewing on your phone is the most up-to-date information available for that job. This also allows you to set up a TV in your break rooms, control rooms, or staging areas, which will always display the jobs in queue without having to use a keyboard or mouse to refresh.

In addition to using industry best-practices for encryption and user authentication, we also implement strict security rules server-side to prevent unauthorized access. We are also frequently updating the web and mobile applications to eliminate potential vulnerabilities.

Technical Questions


With an Enterprise plan, we will work with you and your team to provision your site to match your current work practices with all of the necessary custom fields and logic. Additionally, we will provision all of your user accounts, upload any existing Checklists, and assist with the rollout process.

Each work type and task type can have custom fields and logic applied. For example, if you want a custom prompt upon completion of an HVAC job to indicate if refrigerant was needed, you can easily add that field and decide whether it’s required or not. You can perform these customizations yourself or request assistance from your Account Specialist.

Yes, we would be happy to schedule additional dedicated training sessions for you and your team.

If you already have checklists in Excel format and don’t want to manually load each one via the web portal, we can assist by batch loading them for you.

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Here is what our customers are saying about us…

Casey G.
Easy to Use Helping Tool Pros: Easy to use and great customer service! Everyone has been super helpful and friendly. Helps us stay organize and keep track of things. Cons: Haven't had any problems from my personal experience.
Logan B.
Stilt: Beyond Helpful for Our Team Pros: Stilt was very effective in managing our team. Our use of it helped us to stay organized and on track with our projects. Additionally, Stilt's geo-tagged jobs feature was super user friendly for our work orders. Being able to see details for each work order broken down by required materials, relevant images, and SOPs made our projects much more approachable. I would highly recommend Stilt for any company. Cons: I did not dislike anything about using Stilt.
Aderbal C.
Best work order software on the market Overall: Overwhelmingly positive Pros: Stilt has allowed our team to efficiently optimize our work streams and have allowed us to finally get a grasp on minimizing downtime. The KPI's are probably my favorite feature, really allows my to get a deep insight on the utilization of my team and allows me to spot any inefficiencies that we can improve on. Great product overall, even better value for the cost. Cons: There aren't any standard pricing measures to get a pricing sense upfront but the staff was extremely friendly and the customization aspect of the product in terms of pricing ended up being better.
Gasparini T.
Excellent scheduling & workflow app Overall: This app has created better organization and visibility with our scaffold and insulation contractor. Before Mosaic used this app, it was challenging to keep track of scaffolds erected in the field. This app has also streamlined communication with the contractor. Pros: The Stilt app was essentially designed for identifying, communicating, and scheduling work in an industrial manufacturing environment. It is very user friendly and a great way to communicate work requests to a contractor that does not have access to your company's CMMS. Cons: I can't think of anything negative to speak about this app. The only downside I can think of is it doesn't communicate with our CMMS. We use this app primarily for scaffolding and insulation tasks, so if a job gets re-scheduled in our CMMS, we have to make sure the app is updated as well. This is a very minor issue.
Hannah A.
Easy to Navigate Scaffolding App Pros: I've used Stilt to coordinate with the scaffolding contractors on site, it allows me to pinpoint exactly what I need scaffolding built to by uploading pictures of the job site as well as dropping a pin for the job location. i can chose if it's an emergency build or if I want to schedule it for later on in the week. If there are any remaining questions, the scaffolding contractors can easily find my contact information to call me and ask me for more details. When the work is complete and I need the scaffolding taken down or I need scaffolding reinspected, it's very easy for me to request that in the app. Cons: If you don't have the scaffolding tag ID it is a little harder to search through all the entries to find your entry, but overall the app is very user friendly and explains step by step what is needed for each section.
Tim A.
Stilt Pros: User friendly , Photo attachment and easy search capabilities. Cons: Would like a feature to alert when scaffolding has been up for a long period of time.
Alex F.
Stilt Review Pros: Stilt is extremely efficient and user friendly, and was easy to integrate. It includes plenty of features that are all very useful, and does so at a reasonable price. Cons: Integration with more systems such as excel
Thiago L.
Amazing useful and easy to use Pros: Makes keeping track of things much easier.UI is very easy-to-use and quick to learn. Great KPIs and metrics.Extremely friendly staff and customer service. Cons: There is nothing negative to say from my experience.
Drew S.
Mining & Chemical Plant Industry Usage Pros: Mobile/computer accessible, ease of use, user friendly, used by both onsite personnel & the contractor, helps keep things organized / track more efficiently Cons: Continually improving metrics & layout, each revision improves what was there before
Dan H.
Powerful mobile app Overall: The Stilt app and team are very nice to work with. Pros: Stilt helped me get our teams on track with their projects, no matter the location. I really like the task assignment, progress tracking, and team communication. Cons: I think the app was built for larger teams and companies so it took some configuration to get used to.