Government facility operators often utilize software solutions known as Workforce Management Software (WMS), Computerized Maintenance Management Systems (CMMS), or Facility Management Software (FMS) to manage their work requests effectively. These software applications streamline the process of receiving, prioritizing, tracking, and completing work orders for maintenance and repairs in government facilities. Here’s a general overview of how government facility operators use software like Stilt to manage their work requests:
- Work Request Submission: Users within the government facility, such as employees or occupants, submit work requests through the software system. This can be done through a web portal, mobile application, or dedicated work request module within the WMS/CMMS/FMS.
- Work Order Generation: Once a work request is submitted, the software automatically generates a work order. Work orders include details about the requested work, such as location, description of the problem, priority level, and any relevant attachments or documentation.
- Prioritization and Assignment: The software allows facility operators to assign priority levels to work orders based on urgency and criticality. Operators can also assign the tasks to specific maintenance personnel or teams responsible for addressing the request.
- Tracking and Scheduling: The WMS/CMMS/FMS provides a centralized platform for tracking the status and progress of work orders. Facility operators can monitor the work orders, view their current status (e.g., pending, in progress, completed), and update them as necessary. The software also enables the scheduling of maintenance activities, ensuring timely completion of tasks.
- Communication and Notifications: Software systems facilitate communication between facility operators, maintenance staff, and request submitters. The WMS/CMMS/FMS can send automated notifications and updates to all relevant parties, keeping them informed about the status of work orders, any changes, or additional information required.
- Resource and Inventory Management: WMS/CMMS/FMS solutions often include features for managing inventory and resources. Facility operators can track the availability of spare parts, equipment, and tools required for maintenance and repairs. This helps ensure that necessary resources are readily available when work orders are executed.
- Reporting and Analytics: Software systems generate reports and analytics that provide valuable insights into work order history, maintenance costs, response times, and overall facility performance. These reports can assist government facility operators in identifying patterns, areas for improvement, and making data-driven decisions.
By leveraging WMS, CMMS, or FMS software, government facility operators can streamline their work request management processes, improve response times, enhance communication, and increase overall operational efficiency in maintaining and servicing their facilities. These are our areas of specialty at Stilt — demo our platform to learn more!